🔐 PRIVACY POLICY
At Velnoz, we are committed to protecting your privacy and ensuring that your personal data is handled securely and transparently in accordance with the General Data Protection Regulation (GDPR) and applicable European data protection laws.
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Information We Collect
We may collect and process the following types of personal data:
– Full name
– Billing and shipping address
– Email address
– Phone number
– Payment information
– IP address
– Device and browser information
– Purchase history
– Communication records
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How We Collect Data
We collect personal data when you:
– Place an order
– Create an account
– Subscribe to newsletters
– Contact customer support
– Browse our website
– Interact with advertisements or marketing campaigns
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Purpose of Data Processing
Your data is processed for the following purposes:
– Order fulfillment and shipping across Germany and Europe
– Payment processing
– Customer service communication
– Fraud prevention and security
– Website optimization
– Legal compliance
– Marketing (with consent)
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Legal Basis for Processing
We process personal data under the following legal bases:
– Performance of a contract
– Consent
– Legal obligations
– Legitimate interests
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Data Sharing
We may share your data with:
– Payment providers
– Shipping and logistics partners
– IT hosting providers
– Marketing service providers
– Legal authorities when required
All third parties are required to comply with GDPR standards.
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International Data Transfers
If personal data is transferred outside the European Economic Area (EEA), appropriate safeguards such as Standard Contractual Clauses are implemented.
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Data Retention
Personal data is stored only as long as necessary for the purposes stated above or as required by applicable laws.
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Your Rights Under GDPR
You have the right to:
– Access your personal data
– Correct inaccurate information
– Request deletion
– Restrict processing
– Data portability
– Withdraw consent
– Lodge a complaint with a supervisory authority
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Data Security
We implement technical and organizational security measures to protect your data against unauthorized access, loss, misuse, or alteration.
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Contact for Data Protection
If you have any questions regarding this Privacy Policy or your personal data, please contact: